Frequently Asked Questions

General

Is LearnDash a theme or plugin?

LearnDash is a premium WordPress plugin that works with most WordPress themes.

What is ProPanel by LearnDash?

ProPanel is an add-on that enhances your LearnDash admin experience by consolidating reporting, enables quick assignment & essay management, displays learner data in charts & graphs, enables emailing features, and provides additional learner information.

Click Here to learn more about what ProPanel does.

Who should use LearnDash?

Anyone who needs to turn a WordPress site into a learning management system. This includes, but is not limited to, WordPress developers who have clients requesting an LMS, organizations with a focus on training, and educational institutions. Curious to know if LearnDash is still the right choice for you? Let us know your situation and we’ll give you an honest opinion.


Billing

Is pricing monthly or annual?

Pricing shown is annual.

After one year you will have the option to renew your license at a discounted rate (50%) of the product price.

What types of payment do you accept?

For your convenience, we accept Visa, MasterCard, American Express, and Discover Card. We only accept payments online, which allows you to access the necessary files and support site immediately after purchase.

Can I upgrade to another package at a later date?

Yes. You can upgrade to another package at any time on our support site for the difference in price between the two packages. Coupons are not applicable to the upgrade.

Do I need to renew my license?

You have the option to renew your license after one-year from the original purchase date. An active license key is needed in order to continue to receive updates and support.

You can renew your license at a discounted rate (50%) of the product price as long as your license has yet to expire.

License key(s) will not automatically renew.

Do you offer refunds?

Yes, we will be happy to offer a refund within 30 days of your initial purchase should you decide that LearnDash does not meet your project’s needs.

No refund will be issued after 30 days from the original purchase. Upgrades and renewals are not applicable for refunds.

Please note that by purchasing LearnDash you agree to the terms & conditions, including the Refund Policy.


 

Technical

Is LearnDash compatible with any theme?

We built LearnDash so that it will work with modern WordPress themes. This will allow you to better customize your LMS for your specific needs.

Does LearnDash work with WordPress Multisite?

Yes, you can use LearnDash on a WordPress multisite network.

Can LearnDash be easily translated?

Yes, we provide you with instructions on how to do this on our support site. LearnDash is in English and has user donated translations available in Spanish, Portuguese, French, Dutch, German, and Italian.

Does LearnDash require a membership plugin?

No. LearnDash will protect your course content without the need of a membership plugin. For more information, please see this article.

Can LearnDash be installed on WordPress.com?

No. LearnDash cannot be installed on a site hosted at WordPress.com.


Other

Do you offer free trials?

We do not offer free trials. If you purchase and decide within 30 days that LearnDash isn’t going to be the right fit for your project, you are eligible for reimbursement per our refund policy.

All we ask is that if you do encounter a roadblock that you reach out to our support team so that we can provide assistance ?.

Do you offer custom development services?

Due to our current workload, we are unable to take on custom development projects. If you are interested in custom development for LearnDash, contact us and we can provide you with a list of trusted partners.

Does LearnDash support SCORM?

Yes. SCORM 1.2 and SCORM 2004 are supported when using this add-on for Articulate, iSpring, and Adobe Captivate (full details).

LearnDash also supports Tin Can API (also known as xAPI) with the GrassBlade add-on.

What kind of support do you offer?

All customers receive access to start-up guides, documentation, community forums, and help desk via the LearnDash Support site. Please see our Support Policy for additional details.