For years, one of the more difficult concepts to convey to an organization’s leadership has been the ROI of a training event. It seems that most companies do believe that training is important, but they will often invest in other (more tangible) areas.
In the event that a company is willing to put up the money to train their employees, it more often than not is around information technology (IT) training. I know this to be true as I have seen it first hand when working on consulting projects.
IT training can encompass many things, from sales systems to help desk software, even on basic day-to-day applications (i.e. Microsoft Office). But why spend on IT training in the first place?
Well, today employees interact with technology on a daily-basis (often hourly, or by the minute). Ensuring that your company’s greatest asset (the people) are informed on the latest technologies just makes sense.
Technology training is not exclusive to the tech companies anymore, but is actually quite the norm in every industry. In fact, it is estimated that non-technology based companies still spend anywhere from 0.5-10% of their revenue on technology.
Employees that are trained in IT are better prepared to manage the digital assets of an organization, minimize errors, and ultimately increase the quality of their work.
While the employee gets to expand their skill-set, the in-turn become more productive. Implementing a robust technology training program has been said to save five to 10 day of inefficient work per year.
Multiply that by the number of employees at your company and you have undoubtedly made money!
So if you’re curious as to where to start with your company’s internal training, the area where you will likely realize the quickest ROI is around your supporting technology tools and applications.