Account & Billing

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Where do I download my invoice?

A copy of your invoice was emailed to you immediately after purchase. You can download your invoice at any time by following these steps:

  1. Log into the Billing Portal (access details for the Billing Portal were also emailed to you after purchase)
  2. Select Invoices from the left menu
  3. Click on the desired invoice from the list
  4. Click the download button at the top right

LearnDash billing, how to download invoice

If you have trouble accessing the Billing Portal, you can request a new password.

Are renewals billed automatically?

Yes. Your LearnDash license will automatically renew exactly one calendar year from the initial purchase. This allows you to continue receiving access to new features, bug fixes, add-on updates, and product support.

If you don’t want your license to automatically renew, you can disable the auto-renewal feature from your Subscriptions page.

Does cancelling my subscription initiate a refund?

No. Cancelling your subscription from the Billing Portal does not trigger a refund for the purchase of LearnDash, it simply turns off auto-renewal for your license. Your license is still active until your license expiration date.

If your purchase is still eligible for refund, then you may submit a refund request.

Can I update my payment method?

Yes. Simply contact us with your request and we will provide you with a payment update form for your account.

Do you offer refunds?

Yes. We will be happy to offer a refund within 30 days of your initial purchase should you decide that LearnDash does not meet your project’s needs. If you would like to pursue a refund, please complete the refund request form.

By purchasing LearnDash, you agree to the terms & conditions.

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