Table of Contents
Where do I download my invoice?
A copy of the invoice was emailed to you immediately after purchase. You may also download the invoice and manage your billing and license info at any time by following these steps:
- Go to https://account.learndash.com and select Subscriptions
- Select the Manage gear icon
- Under Order History, select the Download link.
If you have trouble accessing the Account Portal, you can request a new password.
Are renewals billed automatically?
Yes. Your LearnDash license will automatically renew exactly one calendar year from the initial purchase. This allows you to continue receiving access to new features, bug fixes, add-on updates, and product support.
Can I cancel my auto-renewal?
If you do not want your license to automatically renew, you can disable the auto-renewal feature from within the account page under the Subscriptions tab, select the Manage Gear icon, where you can disable auto-renewal.
Additionally, if you are a Legacy customer, please log into your Zoho billing portal to cancel the renewal, as well. Please note, these subscriptions cannot be reactivated once they have expired.
Does cancelling my subscription initiate a refund?
No. Cancelling your subscription from your Account Portal does not trigger a refund for the purchase of LearnDash, it simply turns off auto-renewal for your license. Your license is still active until your license expiration date.
If your purchase is still eligible for a refund, then you may submit a refund request.
Can I update my payment method?
Yes. You can update your payment method from the Billing tab section within your Account Portal By selecting Add Payment Methods.
Contact us if you are unable to change your payment method this way.
Do you offer refunds?
Yes. We will be happy to offer a refund within 30 days of your initial purchase should you decide that LearnDash does not meet your project’s needs. If you would like to pursue a refund, please complete the refund request form.
NOTE
By purchasing LearnDash, you agree to the terms & conditions.
