Need Help with LearnDash? Start Here.

Are you a new LearnDash user with some questions about how to set up your course? Here’s how to find the help you need.

Over the years, we’ve seen LearnDash users create a range of courses, using our plugin in ways we would never have thought of doing ourselves. That users are continually coming up with new course ideas speaks to the importance of having a flexible LMS like LearnDash. However, it also means people are continually coming to us with new challenges that need resolution.

When users have a question, we want them to get the best answer possible. To that end, we’ve created a lot of resources to address user concerns—both the common questions we get every day, and more unusual questions that strike us as interesting.

However, with so many resources available, you may be wondering where to begin. That’s what this post is for.

Should you send in a support ticket?

Let’s start with the obvious question: When should you send in a support ticket?

We’re obviously singing our own praises here, but we have a great support team. We have team members from around the world who work hard to help support our users as best we can.

That said, despite our greatest efforts, sending in a support ticket is not always the right option, for several reasons:

  1. If your issue isn’t with the LearnDash software, we can’t help you.
  2. Our support hours are 7AM – 4PM (EDT), Monday through Friday, and our target is to respond to all support tickets within one business day. So, if you send in a ticket on a Friday afternoon, you may not get a response till Monday.
  3. If you don’t have a specific problem to solve but are instead looking for advice or guidance, there’s only so much our support team can do.

Fortunately, we’ve spent a lot of time developing resources on our support website and on our blog to help you out. And, if you have a unique problem, or if you’re still struggling to find the right answers, we have an excellent community of LearnDash users and WordPress professionals over in our LearnDash Tips & Tricks Facebook group that can help you out!

Before you head over there, however, we recommend trying to find your answer in the following areas.

1. Read our support docs!

A search bar for the Support Docs

We have some robust documentation materials on our support site that cover most questions new users are likely to have. Our docs are organized by topic and are fully searchable, with popular articles and documents about building your first course called out.

Read the support docs » LearnDash Support Documentation

2. Search the blog!

A list of popular blog topics and LearnDash tips

We spend a lot of time on our blog covering questions related to using LearnDash, instructional design, and selling courses. The blog updates twice a week, so we recommend signing up for our newsletter to keep up with tips!

Some of our top posts for new users include:

We’re continuing to expand these resources so let us know in the comments if you have more questions or topics you’d like to see added to the list!

3. Check out our webinars!

Since the beginning of the year, we’ve been hosting a regular webinar series covering popular topics for our users. These tutorials get into a lot of detail and show all the steps users need to take to get started. Definitely take a look, and consider signing up to one yourself!

Some of our most popular webinars include:

Check out our webinars » LearnDash Webinars

4. Search our LearnDash Tips & Tricks group for questions!

If your question hasn’t been covered in any of our resources, we recommend looking at what our other users have to say. Our LearnDash Tips & Tricks group has been running for several years, and has thousands of members from around the world—both LearnDash course creators like yourself who have gone through the same process you’re experiencing, and experienced WordPress professionals.

Before you ask a question, it’s a good idea to search the group to see if someone else has asked something similar. There are two ways to do this.

The LearnDash Tips and Tricks group menu with search bar cirlced

  1. Click on the search icon in the upper right corner of the navigation menu and type in some keywords (i.e., “hosting,” or “WooCommerce”). You’ll be able to see other posts that discuss that key term, and may find that someone has already asked your question!Facebook search bar showing search for "hosting"
  2. Take a look at the popular tags on the right sidebar of the group.
    A screen shot of popular topics in the LearnDash Tips and Tricks forum

These list many of the topics that have been covered in our group, and our team tags new questions as we go so that this list stays up to date.

Join the group » LearnDash Tips & Tricks

Ready to ask our LearnDash group for help?

Now that you’ve done your homework, it’s time to post a question to the group. To get the best answer, it helps to give us as much detail as you can so that the group understands exactly what you’re struggling with. Here’s a few tips:

  • Let us know where you’ve looked already! That way you won’t get a lot of answers telling you to go read a blog post that you already read or watch a webinar that you already watched.
  • Let us know what solutions you’ve already tried. Knowing what you’ve done and what the results were will help us eliminate wrong solutions.
  • Be as specific as you can be about your problem. Vague questions will get vague answers.
  • Include screen shots! Show us what you’re seeing so we can understand what’s going on.

Still having problems? Send in a support ticket.

Of course, there are some times when sending in a support ticket is the step you need to take after all. You can open a ticket at https://support.learndash.com/contact-support, and one of our team will be available to help with your problem as soon as we are able. Just as in asking questions of the group, the more details you can give us (including screen shots!) the better.

Best of luck, and happy course creating!

Author

Laura is a marketing specialist with experience presenting at WordPress events in Ann Arbor and Vienna. She speaks Russian and German and holds a double MA (Hons) in History and Russian Studies from the University of Edinburgh.