Step 1: Request a New Password
If you have not already, please try prompting the system to send you a new password.
- Visit this page
- Enter the email address you used at the time of purchase
Allow up to five minutes for the password reset message to appear.
If nothing arrives in your inbox (or spam folder), move to Step #2.
Step 2: Request Manual Assistance
Someone will contact you with your Support Site access details. All password requests will be addressed within 24 hours.